Translations will be delivered in the agreed format as monolingual documents matching the original file type. Standard delivery methods: Email or WeChat transfer. Alternative delivery arrangements will be made for files exceeding email attachment limits or special requirements. The client should confirm receipt of the translation within one (1) business day upon delivery. If the client fails to confirm within the specified period, submission of our delivery proof shall be deemed as confirmed receipt.

During the warranty period, we provide up to two free revisions based on quality standards and reasonable requests. Post-warranty revisions are chargeable.

Clients must complete acceptance within seven (7) business days of delivery unless otherwise agreed. If the client does not provide written revision requests or quality objections within the aforementioned seven (7) business days or the agreed timeframe, the translation will be deemed fully compliant with acceptance requirements.

We issue both special VAT invoices and regular invoices. For invoicing requests, clients may contact their account manager directly, consult online via our chat tool, or call our service hotline at 400-8858-558. We will assign dedicated personnel immediately, with invoices issued within one week of request.

We maintain strict confidentiality of all client information and materials. Our ISO 27001-certified information security management system requires all employees to sign confidentiality agreements and undergo regular security training, ensuring comprehensive data protection.

Intellectual property rights of translations shall transfer to the client upon full payment, while we retain authorship and modification rights.